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FAQ

FAQs

See below for information about the delivery & returns options in your country.

Standard delivery is FREE for orders totalling R499 or more. Orders totalling to less than R499 will be subject to a standard delivery fee of R99. A third-party courier will deliver directly to your home or office, in South Africa. Please ensure you fill in the correct delivery details. All deliveries take 2 – 5 working days (far outlining areas may be subject to longer delivery times).

All deliveries take 2 – 5 working days (far outlining areas may be subject to longer delivery times). If you have not received your parcel after 10 working days, please fill in the form here.

All deliveries take 2 – 5 working days. If you have not received your parcel after 10 working days, please log a query here.

Alternatively, please view your order status here . If your order status shows “complete” it means we have received your payment and your order is in processing and will be dispatched from our warehouse shortly.

It’s not possible to change your delivery address after confirming your order. Please ensure you fill in the correct delivery details. To change your delivery address permanently for future orders, you can update your delivery address on your Account profile. You can log into your Account here.

Our customers are asked to open their parcel and check for missing items upon delivery. If another person accepted your incomplete parcel on your behalf, please log a query within 24 hours of delivery here . Please allow 72 hours for us to investigate if your parcel was short picked.

All customers must sign and open their parcel on delivery. You will receive an SMS or phone call from the courier prior to the date of delivery to let you know when to expect the courier. Should you not be home to accept the parcel, an automatic redelivery will take place. Alternatively, you can arrange for someone to accept it on your behalf.

It’s not possible to select a specific date and time for your delivery. You will receive an SMS or phone call from the courier prior to the date of delivery to let you know when to expect the courier.

No. We do not ship outside of our borders.

RETURNS

You’ll find all the details of our Returns Policy here. Please work through the policy and confirm the process for returns.

All returns must be logged within 24 hours of delivery. First check here to see that your order is covered by our Returns Policy and if so, you can then log a return here . Once the collection has been authorised, our third-party courier company will collect a box from your provided address – please ensure that item to be returned is packaged neatly and put into a box.

NOTE: No items will be refunded for cash. A coupon code will be issued to the same value of the price it was purchased for. Coupons will be issued the next day from when the parcel was received back at the warehouse. You will be issued with a coupon code via email.

We do our best to ensure that the products we deliver are in a good working order and we’re sorry if that’s not been the case with the item you received. All customers are asked to open their parcel on delivery to check for damaged items before proof of delivery is signed. Should another person accept your parcel on your behalf, you have 24 hours after delivery to log any damaged items here.

Once the collection has been authorised, our third-party courier company will collect a box from your provided address – please ensure that damaged item is packaged neatly and put into a box.

NOTE: No items will be refunded for cash. A coupon code will be issued to the same value of the price it was purchased for. Coupons will be issued the next day from when the parcel was received back at the warehouse. You will be issued with a coupon code via email.

No items will be refunded for cash. When returning a product, a coupon code will be issued to the same value of the price it was purchased for. Coupon codes will be issued once your goods are returned to our warehouse via courier. Coupon codes will be issued via email.

ORDER ISSUES

If you have paid already, your order can’t be cancelled and your items can only be returned to us after they’ve been delivered. You can do this by logging a return here , as long as your order falls within our Returns Policy.

It’s not possible to add or remove items from an order once you’ve received your payment confirmation email.

GENERAL

Firstly, subscribe to The CLIQUE newsletter database here and look out for the welcome email in your inbox.

If you are looking to join our PR list you can do so here. Make sure you fill in all the fields – such as your social media handles and more – to opt in for PR activities and brand collaborations. Submit and voila! This is is strictly monitored so if you do not fall within our criteria you will be moved to the General Mailing List. We will be in contact with you should we have any PR opportunities on our radar.

The CLIQUE is our newsletter database – when joining you opt in to get all the latest news about new products, promotions, offers and discounts and more. You can also get 20% off your first purchase when you sign up. Interested? Sign up here.

Yoo can update your email preferences via the manage preferences link in the footer of all mailers we send out.

Have a brand or product related question? The first step is to reach out. Pop us a message here. Should you have any questions, please fill out this form and we will get back to you as soon as possible.

To register your account profile, click here.

On your Account log-in page, click on ‘Forgot your password?’.

Enter your account email address and we’ll then email you instructions to your account email address on how to create a new password.

Coupons have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.

Please make sure that you meet all these requirements when trying to redeem your coupon code in the Promo Code box at checkout. Coupon codes will be issued via email.

All products with stock will have an add to cart option. All out of stock items will not be able to be added to your cart. Coupon codes will be issued via email.