Harmonise your customer experience

CX Symphony

Imagine a world where customer interactions flow seamlessly across every touchpoint, like a grand symphony conducted by a masterful AI.

This is the essence of CX Symphony, a next-gen omnichannel imbued with the power of artificial intelligence.

Step into the Conductor's Booth:

The Orchestrator: AI acts as your maestro, understanding the unique rhythm of each customer's journey. It gathers data from every channel, social media whispers to in-store interactions, weaving them into a comprehensive score.
Predictive Harmony: With each note, CX Symphony learns. It anticipates desires, suggests next steps, and personalizes offerings before customers know they need them. It's like predicting the next melody in a song, ensuring perfect harmony.
The Emotional Interpreter: AI doesn't just analyse data, it feels it. It detects sentiment in every interaction, recognising frustration, delight, or confusion. It then dynamically adjusts interactions, offering empathy when needed or injecting humor to lighten the mood.

Hear the Instruments Play:

Channel Chorus: Every touchpoint - website, app, email, social media, even physical stores - becomes an instrument in the symphony. AI ensures seamless transitions, ensuring a consistent melody regardless of the channel.
Personalisation Percussion: Each customer interaction becomes a unique composition. AI tailors content, recommendations, and offers to individual preferences, ensuring every experience feels like a custom solo.
Data Driven Drums: Real-time insights from AI power informed decisions. You can identify trends, understand customer sentiment, and optimize campaigns with the precision of a skilled drummer keeping the beat.

The Grand Finale:

CX Symphony isn't just about individual notes; it's about creating a beautiful, cohesive customer journey. Imagine:

A customer frustrated with a product receives a personalised message offering immediate support.
A hesitant shopper receives product recommendations based on their past browsing behavior.
A loyal customer is surprised with a birthday discount based on their purchase history.

With AI, it's not just an omnichannel, it's symphonious. It's a system that understands, anticipates, and responds, leaving customers feeling heard, valued, and truly connected to your brand.

Imagine a world where customer interactions flow seamlessly across every touchpoint, like a grand symphony conducted by a masterful AI.

This is the essence of CX Symphony, a next-gen omnichannel imbued with the power of artificial intelligence.

Harmonise your customer experience with CX Symphony

Yooper (Pty) Ltd does not sell, rent, loan, trade, lease any personal information collected through OneCall software or service to any third party outside the OneCall network.

By viewing this Privacy Policy you hereby acknowledge that you have read and understand the Protection of Personal Information (POPI) disclaimer. Yooper (Pty)Ltd shall take all reasonable measures to protect the Personal Information of Data Subjects in our care.

For the purpose of this disclaimer “Personal Information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act 4 of 2013 (“POPI”).

The PAIA and POPI Acts are available online at www.gov.za/documents/acts

According to these definitions, personal information refers to information that relates specifically to information that can identify a living person, such as name, age, gender, identity number, email address etc.

Yooper (Pty) collects, stores and uses your information primarily for the following purposes:

To provide services to you as instructed and requested by you
To compile non-personal statistical information about browsing habits, click patterns and access to this website

Whenever you use our website, complete an application form, contact us electronically or use one of the services offered by us, we will collect your personal information. The information we maintain concerning our clients is treated as confidential and protected with the necessary safety measures.

Should you have any queries relating to our compliance with the above mentioned legislation kindly contact our Information Officer at complaints@yooper.co.za

1. PRIVACY POLICY

1.1 Yooper (Pty) will protect the confidentiality of its subscribers’ information, and use its subscribers’ information only for the purpose permitted or required.

1.2 Yooper (Pty) will only release its subscriber’s information to a third party under the following circumstances:

1.2.1 when directed by the written instruction of the subscriber or prospective subscriber;

1.2.2 to the Independent Communications Authority of South Africa for the purpose of compiling, verifying or auditing any reports, accounts or other information required under Wanatel’s licence or in terms of the Electronic Communications Act, 2005 and the regulations made pursuant to that Act;

1.2.3 where it is necessary to properly deal with and comply with any legislative enactment or regulation in respect of any complaint lodged in terms of Yooper (Pty) complaints handling procedure;

1.2.4 when directed by an order of Court;

1.2.5 during the process of debt collection;

1.2.6 to Yooper (Pty) attorneys in connection with any potential, threatened or actual litigation;

1.2.7 to Yooper (Pty) auditors for the purpose of auditing their accounts; and

1.2.8 in terms of any applicable law.

Harmonise your customer experience

CX Symphony

Step into the Conductor's Booth:

Hear the Instruments Play:

The Grand Finale:

Imagine a world where customer interactions flow seamlessly across every touchpoint, like a grand symphony conducted by a masterful AI. This is the essence of CX Symphony, a next-gen omnichannel imbued with the power of artificial intelligence.

Harmonise your customer experience with CX Symphony

Imagine a world where customer interactions flow seamlessly across every touchpoint, like a grand symphony conducted by a masterful AI.

This is the essence of CX Symphony, a next-gen omnichannel imbued with the power of artificial intelligence.