FAQ


No, you will not lose your cellphone number. Yooper provides you with an additional number linked to your Yooper subscription. Think of it as merging your office phone with your cellphone onto one device.

Yes, definitely. If you change the status of your Yooper App to "unavailable," "meeting," or "out of office," you won’t receive calls on your Yooper number but will still be able to receive calls on your cellphone number. Keep in mind, your Yooper number runs independently from your cellphone number, even though it's on the same device.

No, you can download the Yooper App on your current mobile device

Since there are no long-term contracts with Yooper and we operate on a month-to-month basis, it's very easy to cancel your subscription.

Just follow these steps:

1. Log in to your account.
2. On the Home screen, select the "Account" option.
3. Scroll down to the "Cancel Subscription" option.
4. Select the option.

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Yes, the Yooper App does use data. However, it was built to be lean and fast, using very little data.

Yes, in South Africa (RSA), it is generally legal to record a call as long as one of the parties in the conversation consents to the recording. This is known as one-party consent, meaning if you are part of the call, you can legally record it without informing the other party.
For business or legal purposes, it’s always best to inform the other party before recording.

Unused airtime will be carried over to the next month.

If you are a Yooper subscriber, you can call other Yooper subscribers for free. However, if you make calls to numbers that don’t have the Yooper App, the following rates will apply:
• BASIC PACKAGE: R0.40 per minute (excl. VAT)
• ADVANCED PACKAGE: R0.40 per minute (excl. VAT)
• PREMIUM PACKAGE: R0.35 per minute (excl. VAT)
Do you have more questions?